Primary Care Transformation

Abstract

This project is the beginning of a large scale transformation of care in primary care clinics. In March of 2012 a Value Stream Analysis was conducted and a Target Condition identfied. A pilot clinic was determined along with a 13 month project plan of Kaizen workshops and projects to address the starbursts and opportunites on the Value Stream map. Noted along with the primary A3 are five additonal A3's addressing the first few Kaizen events and projects. Since we can only change and transform as fast as our cultures will allow, this is the very beginning of their journey. Physicians are beginning to get engaged and enjoying the rewards of Provider Flow events but significant gains will not be seen for for a few months.